This policy has been written in English. To the extent that any translated version conflicts with the English one, the English one will prevail.
3waytalk is the trading name of Netvoices Limited, a company registered in the Isle of Man with company number 10037V and registered office address at 11 Hope Street, Douglas, IM1 1AQ, Isle of Man.
For the purposes of the Isle of Man Data Protection Act 2002, the data controller is Netvoices Limited.
Collection and Use of Personal Information
Personal information is data that can be used to uniquely identify or contact a single living person.
What personal information we collect
When you download a software application, register as an Interpreter or a Buyer, fill in forms on our website, correspond with us or otherwise use our products or services, we may collect a variety of information, including your name, address, phone number, email address, payment information. We will keep records of all telephone conversations made via our services for three months for quality purposes only. We will also keep records of all Interpreters’ tests.
Please be aware that if you are a Buyer and disclose any personal information to an Interpreter or a third party using or in connection with the services that we offer, or if you use any forum on our website or app (whether you are a Buyer or an Interpreter), this information is not requested nor collected by 3waytalk and therefore is not covered by this policy. You are giving it at your own risk and we are not liable or responsible for any use made of this information by the Interpreter or other third parties or any consequences of this disclosure by you. You also acknowledge and accept that the recipients of this personal data may not be based within a country with a finding of adequacy in relation to data protection and by providing your personal data to that person you consent to the processing of it by them in their jurisdiction.
If you post information on the forums on our website then this will be visible to all users of our website and you grant us a non-exclusive, perpetual, royalty free, sub-licensable right to use such information or any portions of it on our website and other materials and you further acknowledge that we may take down such information, or any part of it, at our absolute discretion but that we are under no obligation to monitor or control any comments and information posted on our website and we are not liable or responsible for the content of any such information.
How we use your personal information
We use your personal information to carry out services on the system, including handling payment, dealing with Interpreters and Buyers, pursuing breaches of our Terms and Conditions and handing complaints. We also use it to help us to develop, deliver, and improve our products and services including to carry out our obligations arising from any contracts entered into between you and us and for internal purposes such as auditing, data analysis and research.
We also use your personal information to keep you posted on our latest product announcements, software updates, and upcoming events and to improve our services, content and advertising. If you don’t want to be on our mailing list, you can opt out at any time by updating your preferences.
From time to time, we may use your personal information to send you important notices, such as communications about your transactions and changes to our terms, conditions and policies. Because this information is important to your interaction with 3waytalk, you may not opt out of receiving these communications.
Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.
Collection and Use of Non-Personal Information
We also collect information that is not directly associated with any specific individual such as occupation, language, postcode, area code, unique device identifier, location, the time zone where our product is used and information relating to users’ activities on our website and application. We may use this non-personal information for any purpose including so that we can better understand users’ behavior and improve our products and services. We may also aggregate this information to help us provide more useful information to our users.
We may collect information about your computer or mobile device when you access our website. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. We use this information for system administration and to report aggregate information to our advertisers.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or the permanent memory of your mobile device. Cookies contain information that is transferred to your mobile device or computer.
We use the following cookies:
PHPSESSID is used to identify an interactive information exchange (a session) and to identify users logged into the website.
REMEMBERME keeps users' login and password to allow the users to login without entering login/password again.
Disclosure to Third Parties
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 220 of the Isle of Man Companies Act 2006.
We may disclose your personal information to third parties:
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If our company, or substantially all of our assets, are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
• who provide services such as information processing, credit card transactions, fulfilling customer orders, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information.
• In the event that there is a complaint about the quality of an interpreter’s work we will share the record of the telephone conversation with other independent interpreters to assess the quality of the interpretation in this particular record only.
Protection of Personal Information
3waytalk takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
Your Rights, Integrity and Retention of Personal Information
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at 11 Hope Street, Douglas, Isle of Man IM1 1AQ British Isles.
You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998. If you make an access request we may charge you a fee of ?10 to cover our costs in providing you with details of the information we hold about you.
Last updated October 2013